Last updated: November 11, 2017
Per-month subscription accounts:
Given the nature of digital content and services, we do not offer a refund or credit on a purchase unless one of the promises given by Cryptolume has been breached or as required under consumer law.
We cannot offer a refund for our services due to the fact that we are housing data and allowing our customers to access this data immediately. We pay for data in advance and as such we need to cover the costs of storing this information. If you feel that we have breached our services in any way and you are entitled to a refund please contact us immediately.
Refunds will not be given for:- You have changed your mind about the service
- You bought the service by mistake
- You do not have sufficient expertise to use the service
- You ask for goodwill
Per-year/custom subscription accounts:
If you are on a custom, long-term plan with us we will be able to refund your subscription amount minus 31 days which is required for us to hold to pay for our data costs.
The amount of 31 days equals to $29.00 USD for Slack integrated accounts and $19.00 USD for standard accounts. This will be subtracted from the total amount of refund. Refunds will be processed within 3 business days of confirmation.
Per-year/custom subscription accounts are ONLY offered to those paying via cryptocurrency.
Speak to us:
If you are having any issues with your account, this may be something that we can resolve. Please contact us and we will look to resolve any problems you may be having with our application.